Return & Refund Policy

At ALTAVORN, we want you to feel confident in every purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery. To be eligible, items must be unworn, in their original condition, and in the original packaging.

How to Start a Return

Email us at thealtavorn@gmail.com with your order number and the reason for your return. Our team will reply with instructions on how and where to send your item. Items sent back without first requesting a return may not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund.

Exchanges

Need a different size? The fastest way is to return the item you have and, once the return is accepted, place a new order for the size you want.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us at thealtavorn@gmail.com right away and we will make it right.

Order Cancellation

Orders can be cancelled at any time before they are fulfilled. Once an order has shipped, it will need to be handled as a return.

Questions

For any questions about returns or refunds, contact us at thealtavorn@gmail.com.